These Terms and Conditions set out the basis on which Cleaners SW16 provides cleaning services to residential and commercial clients. By making a booking, you confirm that you have read, understood and agree to these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.
In these Terms and Conditions, the following definitions apply:
Company means Cleaners SW16.
Client means any individual, business or organisation that requests or uses the services of the Company.
Cleaner means any employee, worker, subcontractor or representative engaged by the Company to provide cleaning services.
Services means any cleaning or related services provided by the Company, including but not limited to regular domestic cleaning, end of tenancy cleaning, deep cleaning, office cleaning and one off cleaning.
Premises means the property or location where the Services are to be carried out.
Agreement means the contract between the Client and the Company, formed in accordance with these Terms and Conditions.
The Company provides professional cleaning services across its designated service areas. The specific scope of work for each booking will be agreed between the Company and the Client at the time of booking, based on the information provided by the Client.
Unless otherwise agreed in writing, the Services include general cleaning tasks such as dusting, vacuuming, mopping floors, cleaning bathrooms and kitchens, internal window cleaning where safely accessible, and other agreed tasks. The Company reserves the right to refuse any request that may be unsafe, unlawful, or unreasonable, including work at unsafe heights or tasks outside a normal cleaning remit.
3.1 Bookings can be made by the Client through the Company’s accepted booking channels as made available from time to time. The Client must provide accurate information, including the address of the Premises, type and size of property, required Services, preferred dates and times, and any access instructions.
3.2 All bookings are subject to availability. The Company will confirm the booking once it has verified availability and the details provided by the Client. A booking is not considered accepted until the Client receives confirmation from the Company.
3.3 The Company may request additional information or photographs of the Premises in order to estimate the time and resources required. If, upon arrival, the Cleaner finds that the property condition differs significantly from the description provided, the Company may adjust the price or duration of the Service, or decline to proceed if agreement cannot be reached.
3.4 For regular cleaning services, the Client and the Company will agree a schedule. The Company aims to provide the same Cleaner or team where possible, but cannot guarantee this. The Company reserves the right to change the allocated Cleaner at any time.
4.1 The Client is responsible for providing safe and reasonable access to the Premises at the agreed time. This includes providing necessary keys, entry codes, parking information and any other access instructions in advance.
4.2 If the Cleaner is unable to gain access to the Premises, or access is delayed due to incorrect or incomplete instructions from the Client, waiting time or aborted visit charges may apply. The Company reserves the right to charge a call out fee or the full booking amount where access cannot be gained.
4.3 The Client must ensure that the Premises are reasonably safe and free from hazards. The Company may suspend or cancel the Service if the Premises are deemed unsafe for the Cleaner.
5.1 The Client must provide a suitable working environment, including running water, electricity, adequate lighting and, where relevant, heating.
5.2 The Client must inform the Company in advance of any hazards, fragile items, valuable possessions, alarm systems, pets or other conditions at the Premises that may affect the provision of the Services.
5.3 The Client is responsible for securing or removing valuables, cash, jewellery and personal documents. The Company does not accept responsibility for loss of such items unless caused by proven negligence or misconduct by the Cleaner.
5.4 The Client must not directly employ, or offer work to, any Cleaner introduced by the Company without the Company’s prior written consent. If the Client engages a Cleaner directly within twelve months of the last service date, a referral or introduction fee may be payable to the Company.
6.1 Prices are based on the type and size of property, the nature of the Services, and the estimated time required. The Company may provide fixed prices for certain services and hourly rates for others. Any estimate is given in good faith but is not binding if the information provided by the Client is incomplete or inaccurate.
6.2 The Company reserves the right to adjust prices from time to time. Where the Client has ongoing regular services, the Company will give reasonable notice of any price changes.
6.3 Payment terms will be confirmed at the time of booking. The Company may require payment in advance, a booking deposit, or payment on completion, depending on the type of Service.
6.4 The Client agrees to pay all fees in full using one of the payment methods accepted by the Company. All payments must be made by the due date specified. Failure to pay may result in suspension or cancellation of services and may incur late payment charges.
6.5 Where services are charged on an hourly basis, the minimum booking duration and any rounding rules will be specified at the time of booking. Additional time required to complete the agreed scope of work will be discussed with the Client where possible and charged at the applicable rate.
7.1 The Client may cancel or amend a booking by giving notice in accordance with the Company’s cancellation policy, which will be communicated at the time of booking. As a general rule, a minimum notice period will apply for cancellations or rescheduling without charge.
7.2 If the Client cancels or reschedules a booking with less than the required notice period, the Company reserves the right to charge a cancellation fee, which may be up to the full value of the scheduled service.
7.3 The Company may cancel or amend a booking if circumstances beyond its control arise, including but not limited to staff illness, severe weather, transport disruption or other operational issues. In such cases, the Company will offer an alternative appointment time as soon as reasonably possible. The Company is not liable for any indirect losses caused by such changes.
7.4 If the Cleaner is running late for any reason, the Company will endeavour to inform the Client as soon as practicable. Where possible, the Cleaner will provide the full booked duration of service, although start and finish times may need to be adjusted.
8.1 The Company aims to deliver services with reasonable skill and care. The Client should inspect the Premises after the service and notify the Company promptly if dissatisfied with any aspect of the work.
8.2 Any complaints about the quality of the Services must be reported within a reasonable time, usually within 24 to 48 hours of the service, so that the Company can investigate and, where appropriate, arrange a re clean or other remedy.
8.3 The Client must allow the Company access to the Premises to inspect and, where agreed, rectify any issues. Failure to provide such access may limit the Company’s ability to address the complaint.
9.1 The Company holds appropriate insurance cover for its operations. Details of insurance can be provided on request. The Company’s liability to the Client is limited to the level of its insurance cover and subject to the exclusions and conditions set out in these Terms and Conditions.
9.2 The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity or loss of enjoyment, arising from the provision or non provision of the Services.
9.3 The Company’s total liability for any claim arising from damage, loss or negligence in relation to any one event or series of connected events will not exceed the amount paid by the Client for the relevant Service, except where liability cannot be limited by law.
9.4 The Company is not liable for wear and tear, existing damage, or the natural deterioration of surfaces and materials. Certain items may be inherently fragile, worn or unsuitable for cleaning. The Client must inform the Company of any such items in advance.
9.5 The Company is not responsible for damage caused by faulty equipment, poor installation, or existing structural issues at the Premises, including but not limited to leaks, loose tiles, poorly fitted carpets or ineffective sealants.
10.1 The Company complies with applicable waste and environmental regulations relating to its services. Standard cleaning visits do not include removal of large volumes of rubbish, construction waste or hazardous materials.
10.2 The Client is responsible for ensuring that domestic waste, recycling and other refuse at the Premises are stored and presented in accordance with local regulations. The Cleaner may tidy and bag waste as part of the service but is not responsible for transporting significant quantities of waste away from the Premises unless specifically agreed as an additional service.
10.3 The Company does not handle or dispose of hazardous, clinical, chemical or biological waste. This includes but is not limited to medical waste, sharps, asbestos, solvents, flammable liquids and similar materials. If such items are discovered, the Cleaner may refuse to proceed with part or all of the Service, and the Client may still be charged.
11.1 The Company follows health and safety practices to protect both Clients and Cleaners. Cleaners are instructed to use equipment and products safely and to report any hazards identified at the Premises.
11.2 The Client must not request the Cleaner to use any unsafe equipment or to carry out tasks that may compromise their health or safety, such as working at height without appropriate equipment or handling hazardous substances.
12.1 The Company will either provide its own cleaning products and equipment or use those supplied by the Client, depending on the service arrangement. Any such arrangement will be agreed at the time of booking.
12.2 Where the Client requests the use of their own products or equipment, the Client is responsible for ensuring that such products are suitable and safe for the surfaces being cleaned. The Company is not liable for damage caused by products or equipment supplied by the Client.
13.1 The Company respects the privacy of its Clients and handles personal information in accordance with applicable data protection laws. Personal details will be used only for the purpose of managing bookings, providing services and handling enquiries.
13.2 Cleaners are required to treat all information encountered at the Premises as confidential and not to disclose such information to third parties, except as required by law or necessary for the provision of services.
14.1 Either party may terminate an ongoing regular service arrangement by giving the required notice, as specified in the service agreement or at the time of booking.
14.2 The Company may terminate or suspend services with immediate effect if the Client breaches these Terms and Conditions, fails to pay sums due, behaves abusively towards staff, or creates an unsafe working environment.
15.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. The current version will apply to all bookings and services. Continued use of the Services following any changes will constitute acceptance of the revised terms.
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
By making a booking with Cleaners SW16, the Client confirms acceptance of these Terms and Conditions in full.
Hire our cleaners SW16 company and find our cost-effective services!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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