This Privacy Policy explains how Cleaners SW16 collects, uses, stores and protects personal data relating to its customers and prospective customers within the Cleaners SW16 service area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all individuals who use, have used, or have expressed an interest in using Cleaners SW16 services within our operating area. It covers personal data collected through our website, over the telephone, in person, and through any other communication channels we may use to provide or promote our cleaning services.
For the purposes of data protection law, Cleaners SW16 is the data controller in respect of the personal data we collect and process about you. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection legislation.
We may collect and process the following categories of personal data about you:
Identification and contact information, such as your name, title, residential address, service address, and any other contact details you choose to provide.
Communication data, including details of enquiries, booking requests, messages and correspondence between you and Cleaners SW16 relating to our services.
Service information, such as details about the property to be cleaned, access instructions, service preferences, cleaning schedules and related notes required to perform the service safely and effectively.
Billing and payment-related information, such as invoice details, records of payments made and sums outstanding. Payment card details are handled by secure payment processors and are not stored by Cleaners SW16 beyond what is necessary for transaction confirmation and accounting records.
Technical and usage data, including limited information about how you interact with our website or online booking tools, such as date and time of visits and pages viewed, where this is collected using essential cookies or similar technologies.
We collect personal data directly from you when you contact us to enquire about our services, request a quote, make a booking, or communicate with us in any way. We may also collect personal data when you use our website or digital tools, where required for the proper functioning of those services and only to the extent necessary for such purpose.
In some cases, we may receive your details from third parties where you have asked them to arrange services on your behalf, or where they are gifting or purchasing services for you. In those situations, we will treat your personal data in accordance with this Privacy Policy and applicable data protection laws.
We rely on one or more of the following lawful bases to process your personal data:
Contract: We process personal data where it is necessary for the performance of a contract with you, or in order to take steps at your request before entering into a contract. This includes processing data required to provide cleaning services, manage bookings, issue invoices and handle payments.
Legitimate interests: We may process personal data on the basis of our legitimate interests, provided these are not overridden by your rights and interests. Our legitimate interests include managing and improving our services, responding to enquiries, maintaining business records, and protecting our business and customers from fraud or misconduct.
Legal obligation: We process personal data as necessary to comply with legal and regulatory obligations, such as keeping accounting records and cooperating with lawful requests from authorities.
Consent: In limited circumstances, we may rely on your consent to process your personal data, for example, for certain types of optional marketing communications. Where we rely on consent, you are free to withdraw it at any time.
We use your personal data for the following purposes:
To provide and manage cleaning services, including taking and confirming bookings, attending your premises, following your instructions, and responding to any issues or queries you raise.
To communicate with you about your bookings, reschedule or cancel appointments when necessary, provide service updates, and send invoices and payment reminders.
To manage our business operations, including accounting, auditing, quality control, staff training, and service improvement.
To address complaints, handle disputes, and enforce contractual terms.
To comply with legal and regulatory obligations that apply to our business.
To send you information about services or offers that may be relevant to you, where you have consented to receive such communications or where we are otherwise permitted to do so under data protection law. You can opt out of such communications at any time.
We will retain your personal data only for as long as is necessary for the purposes for which it was collected, and in line with legal, regulatory, and accounting requirements. When determining appropriate retention periods, we consider the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and whether we can achieve those purposes by other means.
In general, we retain customer and booking records for a period that allows us to respond to queries, address complaints, and maintain accurate financial records. After the relevant retention period expires, we will securely delete or anonymise your personal data so that it can no longer be associated with you.
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These may include providers of payment processing, scheduling and booking systems, accounting software, secure data hosting and backup services, and providers who support our website or communications systems.
These third parties are only permitted to process your personal data on our instructions, for specified purposes, and are required to implement appropriate technical and organisational measures to protect your data. They are not allowed to use your personal data for their own independent purposes.
We may also share your personal data with professional advisers such as accountants or legal advisers, where necessary to obtain professional services, and with authorities or regulators where we are legally required or permitted to do so.
Where personal data is transferred outside the United Kingdom or the European Economic Area, we will ensure that adequate safeguards are in place in accordance with data protection law, such as the use of approved standard contractual clauses or other appropriate transfer mechanisms.
Under data protection law, you have a number of rights in relation to the personal data we hold about you. These rights may be subject to certain legal conditions and exceptions. Your rights include:
Right of access: You have the right to request confirmation of whether we process your personal data and, if so, to obtain a copy of that data and certain related information.
Right to rectification: You have the right to request that inaccurate or incomplete personal data we hold about you be corrected or completed.
Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain situations, such as while we are verifying the accuracy of the data or considering an objection you have raised.
Right to object: You may object to the processing of your personal data where we rely on legitimate interests as our lawful basis, including for direct marketing. We will stop processing your data unless we can demonstrate compelling legitimate grounds to continue or where processing is required for legal claims.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used and machine-readable format and to transmit that data to another controller where technically feasible.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can seek to resolve any concerns directly.
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include limiting access to personal data to those staff and service providers who need to know it, using secure systems to store data, and training staff on their data protection responsibilities.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection best practices. Any updated version will apply to all new and existing customers within the Cleaners SW16 service area from the date it is published. You are encouraged to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Hire our cleaners SW16 company and find our cost-effective services!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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